Souqela Returns & Exchanges
30-Day Promise
- You have 30 days from delivery to request a return or exchange.
- Items must be unworn, unwashed, and in original condition.
Defective or Wrong Items
- Received the wrong design, size, or a misprinted/damaged item? We will replace it or refund you — free of charge. Just send us a photo within 30 days of delivery.
Size Exchanges
- Wrong size? We will exchange it within 30 days, as long as the item is unworn and unwashed.
How to Start
- Email us with your order number and a photo of the item. We will guide you through the next steps.
Refunds
- Approved refunds go back to your original payment method within 5–10 business days.